Refund & Cancellation Policy

This document is issued by Traintech, India (the "Company", "we", "us" or "our"), the owner and operator of the brand "Bada Skills", the website badaskills.com and the learning platform learn.badaskills.com (together, the "Platform"). "You", "your" and "User" mean any person who accesses the Platform or purchases or uses any course, eBook, bundle, Pass, live session, workshop, training programme or other offering of the Company (each, a "Product").

1. No Refund

All Products are digital goods or services, access to which is provided immediately upon successful payment. Accordingly, all purchases are final and non-refundable, and no refund, in whole or in part, shall be made for any course, eBook, bundle, Pass, live session, workshop, training programme or other Product, including any Product purchased through EMI or pay-later facilities.

2. Pre-Purchase Diligence

You are advised to review the curriculum, preview content, free samples and Product description, and to raise any query at info@badaskills.com, before making a purchase. By completing a purchase, you acknowledge that you have done so.

3. Remedies in Lieu of Refund

Where (a) access to a purchased Product has not been provided, or (b) a Product is rendered inaccessible by reason of a technical defect attributable to the Company, the Company shall, upon a written request made at info@badaskills.com within seven (7) days of payment together with the order identifier, provide one of the following remedies, as determined by the Company in its sole discretion: (i) provision of access or rectification of the defect; (ii) substitution with another Product of equivalent value; (iii) extension of the access period; or (iv) enrolment in a subsequent session or batch. Requests shall be acknowledged within forty-eight (48) hours and resolved within five (5) working days. Such remedies constitute the sole and exclusive remedy of the User.

4. Duplicate or Failed Transactions

Any amount debited more than once for the same order, or debited in respect of a failed transaction, is reversed by the relevant payment aggregator or bank in accordance with their procedures and applicable regulations. Such reversal is not a refund under this policy. Users should report any such transaction with supporting details.

5. Cancellation

An order cannot be cancelled by the User once payment is completed. Corporate training and live programmes are governed by the terms of the relevant agreement or invoice.

6. Chargebacks

Users shall contact the Company before initiating any chargeback or payment dispute. The Company reserves the right to suspend access to all Products pending resolution of a chargeback and to contest any unfounded chargeback.

Nothing in this policy shall exclude or limit any right that cannot be excluded or limited under applicable law.